Network Management Policy

Last updated: June 21, 2026

Nimbus Solutions, LLC (“Nimbus,” “we,” “us,” or “our”) provides fixed wireless internet across Southwest Colorado and the Four Corners. This Network Management Policy explains how we operate and manage the Nimbus network, including the practices we use to keep service reliable, secure, and open.

This policy is published in keeping with the Federal Communications Commission’s open internet transparency requirements. It applies to Nimbus residential internet service and, unless a separate written agreement says otherwise, to standard business service.

Open internet commitments

Nimbus follows three core open internet commitments:

• No blocking. We do not block access to lawful content, applications, services, or non-harmful devices.
• No throttling based on content. We do not degrade lawful traffic because of the content, application, service, sender, recipient, protocol, or device being used.
• No paid prioritization. We do not accept payment to favor one company’s internet traffic over another’s, and we do not create paid “fast lanes.”

These commitments do not prevent us from managing the network for security, congestion, technical reliability, legal compliance, or the speed tier a customer purchased.

Network architecture

Nimbus operates its own network under AS397279. We are not simply reselling another provider’s service. Our network uses a mix of fixed wireless towers, licensed and lightly licensed LTE/4G and 5G spectrum, CBRS spectrum including Priority Access Licenses, solar-powered tower sites, battery backup, and redundant upstream connections where available.

The equipment mix changes as the network grows. Depending on the site and use case, Nimbus may use carrier-grade LTE/5G radios, fixed-wireless platforms, routing and switching gear, and customer-premises equipment from Nokia, Ubiquiti, Tarana, Global Telecom, and other vendors. No single vendor list should be read as a limitation on the technology we may deploy.

Customers connect through outdoor equipment installed at the home or business. That equipment links to a serving tower, and traffic then moves through Nimbus backhaul, our core network, our upstream providers, and the broader internet.

Because this is a wireless network, service quality at a specific address depends on terrain, line of sight, distance from the tower, foliage, weather, interference, tower capacity, equipment condition, and the local network inside the customer’s premises.

Service plans and speed representations

Nimbus publishes current residential pricing and plan details on the Plans & Pricing page. The plan information below reflects the residential plans currently described on this site:

Business and enterprise service is quoted by site and may include custom wireless links, private networks, cabling, or capacity up to 10 Gbps where technically feasible.

Advertised and typical performance is not a guarantee that every speed test will show the same result. Actual speeds and latency can vary based on signal quality, distance, line of sight, tower load, customer equipment, WiFi conditions, the number of devices in use, upstream providers, internet routing, and the remote server or application being used.

Congestion management

The internet is shared, and wireless tower capacity is shared by the customers connected to a given sector. Nimbus manages congestion using reasonable, application-agnostic practices:

• Plan-based provisioning. Each connection is provisioned to the speed tier purchased. This is ordinary speed-tier enforcement, not content-based throttling.
• Capacity planning. We monitor tower load, signal quality, and usage trends so we can add capacity, upgrade equipment, or pause new installs where needed to protect service quality.
• Fair treatment during busy periods. If a tower or sector becomes congested, traffic may be queued or scheduled in a way designed to keep the network usable for active customers. We do not single out a website, app, protocol, or content category for slower treatment.
• Peak periods. Congestion is most likely during evening streaming hours, severe-weather events, large software updates, or local outages that shift traffic patterns.

Nimbus does not impose data caps, overage charges, or usage-based throttling on residential plans.

Application-specific behavior

Nimbus does not block or slow lawful applications based on what they are. Browsing, streaming, gaming, video calls, VPNs, encrypted DNS, remote work, cloud backups, and other lawful uses share the network under the same general rules.

We do not use deep packet inspection for advertising or customer profiling. We may inspect or analyze traffic metadata when needed for troubleshooting, security, abuse response, legal compliance, or network operations.

Device attachment

Customers may attach lawful, non-harmful devices to the service, including computers, phones, tablets, streaming devices, smart-home devices, routers, and business equipment. Customer-owned devices must not interfere with the Nimbus network or other customers.

Nimbus-owned radios, antennas, cabling, and other installed service equipment may not be moved, modified, reset, resold, or removed without our permission. Customer-owned routers, mesh systems, extenders, firewalls, VPNs, and WiFi settings can affect performance; troubleshooting may require bypassing customer-owned equipment to test the Nimbus connection directly.

Security practices

We use reasonable security practices to protect the network and our customers. These may include:

• Monitoring for denial-of-service attacks, malicious traffic, spam, malware, and network abuse.
• Blocking or filtering traffic that appears to be part of an active attack, known malware infrastructure, unlawful activity, or a threat to network integrity.
• Using firewall rules, access controls, logging, and vendor tools to protect core network infrastructure.
• Cooperating with upstream providers to mitigate attacks or routing problems.
• Temporarily limiting or suspending service when a customer connection is harming the network, attacking others, or creating a security risk.

Security actions are taken to protect the network, customers, and public internet. They are not used to favor one lawful application or content provider over another.

Blocking

Nimbus does not block lawful content, applications, services, or non-harmful devices. We reserve the right to block or limit:

• Traffic identified as part of a denial-of-service attack, malware campaign, spam operation, or other security incident.
• Traffic to or from known malicious infrastructure.
• Traffic that violates applicable law or valid legal process.
• Traffic that materially interferes with the Nimbus network or another customer’s service.

Throttling

Nimbus does not throttle lawful traffic based on content, application, service, sender, recipient, protocol, or device. We do provision each account to the speed tier purchased, and actual performance can vary based on technical conditions described in this policy.

Paid prioritization

Nimbus does not engage in paid prioritization. We do not accept compensation from edge providers, content providers, application providers, or any other third party to prioritize their traffic over other lawful traffic.

Data caps and usage allowances

Nimbus residential plans include unlimited data. We do not charge overage fees and do not slow residential service because a customer used a certain amount of data in a month.

Resale and redistribution

Residential and standard business plans are sold for use at the service address. Customers may not resell, redistribute, or extend service to other premises without written permission from Nimbus. Examples of prohibited redistribution include operating a separate internet service, extending service to neighboring properties, or offering paid public access over a residential or standard business connection.

Enterprise, dedicated, private-network, agricultural, and custom arrangements may have different usage rights if stated in a separate written agreement.

Prohibited uses

Customers may not use Nimbus service to:

• Violate applicable law.
• Transmit, store, or distribute malware or unlawful material.
• Conduct denial-of-service attacks, network scans, credential attacks, or unauthorized access.
• Send unsolicited bulk email or phishing messages.
• Infringe copyrights, trademarks, privacy rights, or other rights.
• Interfere with another customer’s use of the network.
• Evade security controls or abuse network resources.
• Resell or redistribute service in violation of these policies or the Terms & Conditions.

Violations may result in warning, filtering, temporary suspension, termination, or referral to appropriate authorities, depending on severity and circumstances.

Legal compliance

Nimbus complies with applicable federal and state law. We may preserve or disclose information in response to valid subpoenas, court orders, search warrants, and other lawful process. We may also take steps required by law to respond to copyright complaints, child-safety obligations, network abuse, emergency requests, and lawful government demands.

Customer information is handled under our Privacy Policy.

Commercial terms

Residential service is month to month with no long-term contract, no early-termination fee, no data caps, and no overage charges. Standard residential installation is currently a one-time $200 charge unless otherwise stated in writing. Current pricing and plan details are published on the Plans & Pricing page.

Business, enterprise, agricultural, industrial, consulting, and custom network services may be subject to separate quotes, service-level terms, installation charges, equipment terms, or written agreements.

Changes to this policy

We may update this Network Management Policy from time to time. Material changes will be posted on this page with a new “Last updated” date, and we may also notify active customers by email, invoice message, customer portal, or other account communication.

Questions or complaints

Questions, concerns, or complaints about our network-management practices can be sent to:

Nimbus Solutions, LLC
192 South Main Street
Mancos, CO 81328
Phone: (970) 759-3662
Email: support@nimbussolutions.org

If you believe your open internet rights have been violated, you may also contact the FCC Consumer Complaint Center at consumercomplaints.fcc.gov.